mb8 Privacy Policy – How We Protect Your Data

1 Who We Are

mb8 is an online gaming platform operating at mb8.uk, serving players in the Philippines. When you register an account, make a deposit, or interact with any part of the mb8 platform, mb8 acts as the data controller responsible for the personal information you provide.

This Privacy Policy explains our practices in plain, straightforward English. It applies to all personal data collected through the mb8 website, mobile browser experience, and any related platform features including the game lobby, sports betting, live casino, and account management tools.

By registering an mb8 account, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here.

2 Information We Collect

The personal information mb8 collects falls into two categories: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

When you register, verify your account, make a deposit, or contact support, you may provide:

Full legal name and date of birth
Email address and mobile number
Residential address in the Philippines
Government-issued ID documents for KYC verification
Payment account details used for deposits and withdrawals (e.g. bank account or registered e-wallet information)
Support correspondence and chat history

Information Collected Automatically

When you access and use the mb8 platform, certain technical and usage data is collected automatically:

IP address and approximate geographic location
Device type, operating system, and browser version
Pages visited, features used, and session duration
Login timestamps and session activity logs
Cookies and similar tracking technologies (see Section 6)

mb8 does not collect sensitive personal data such as biometric information, racial or ethnic origin, or political opinions. Data collection is limited to what is necessary to operate and secure your account.

Data Collected During Transactions

When you deposit or withdraw funds in PHP, transaction records are created and retained. These include deposit amounts, payment method references, timestamps, and withdrawal request details. Full payment card numbers are never stored on mb8 servers.

3 How We Use Your Information

mb8 uses your personal information for the following purposes:

Purpose	Examples
Account Management	Creating and maintaining your mb8 account, verifying your identity, processing logins and OTP authentication
Transactions	Processing PHP deposits and withdrawals, verifying payment methods, maintaining transaction records
Security and Fraud Prevention	Detecting suspicious login activity, identifying duplicate accounts, monitoring for irregular betting patterns
Legal Compliance	Meeting KYC and AML obligations, responding to lawful requests from regulatory or law enforcement authorities
Platform Improvement	Analysing how players use the game lobby, betting, and casino features to improve performance and experience
Customer Support	Responding to your enquiries, resolving disputes, and maintaining records of support interactions
Responsible Gaming	Applying deposit limits, session reminders, and self-exclusion tools linked to your account

mb8 does not use your personal data to send unsolicited third-party marketing. Any platform-related communications you receive are directly related to your account activity or promotions you have opted into.

4 Legal Basis for Processing

mb8 processes your personal data on one or more of the following legal grounds:

Contractual necessity: Processing required to operate your mb8 account and deliver the services you have signed up for, including transaction processing and game access.
Legal obligation: Processing required to comply with applicable laws, including KYC/AML requirements and responses to lawful authority requests.
Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your data protection rights.
Consent: Where we rely on your consent – for example, for optional communications – you may withdraw that consent at any time by contacting mb8 support.

5 Sharing Your Information

mb8 does not sell your personal information. We may share data with the following categories of recipients only where necessary:

Payment Processors

To process your PHP deposits and withdrawals, mb8 shares relevant transaction and identity information with payment service providers operating in the Philippines. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.

Identity Verification Services

To complete KYC verification, mb8 may use third-party identity verification services. These services receive only the information required to confirm your identity and do not have access to your gaming or transaction history.

Technology and Hosting Providers

mb8 works with infrastructure and software providers to operate the platform. These providers may process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

Legal and Regulatory Authorities

mb8 may disclose personal data to law enforcement, regulatory bodies, or legal counsel when required by law or when necessary to protect the platform and its users from fraud, abuse, or illegal activity.

Any third party that receives your personal data from mb8 is required to handle it in accordance with applicable data protection standards. mb8 does not authorise third parties to use your data for independent marketing or profiling.

6 Cookies and Tracking

mb8 uses cookies – small text files stored on your device – to make the platform work properly and to understand how it is being used. Here is a summary of the types of cookies we use:

Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account.
Functional cookies: Used to remember your preferences, such as language settings or recent game selections in the lobby.
Analytics cookies: Used to understand how pages are used and how players navigate the platform. This helps us improve performance and content.

mb8 does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some platform features from working correctly.

7 Data Retention

mb8 retains your personal data for as long as your account is active and for a period afterwards as required by applicable law. The key retention principles are:

Account and identity data is retained for the duration of your account and for a legally required period following closure, in line with AML and financial record-keeping obligations.
Transaction records are retained as required by Philippine financial regulations.
Support correspondence is retained for a reasonable period to allow for dispute resolution.
Analytics and usage data that cannot be linked to an individual is retained indefinitely in anonymised form.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you.

8 Data Security

mb8 takes the security of your personal information seriously. The following technical and organisational measures are in place to protect your data:

SSL/TLS encryption for all data transmitted between your device and mb8 servers.
Secure, access-controlled storage environments for personal and financial data.
OTP-based authentication for login and sensitive account actions.
Regular security monitoring and internal access controls limiting who can view player data.
Processes for detecting, reporting, and responding to potential data security incidents.

No system is completely immune to security risks. If you suspect that your mb8 account has been compromised, contact our support team immediately. You are also responsible for keeping your own login credentials secure and not sharing them with anyone.

mb8 will never ask for your password by email, chat, or phone. If you receive a message asking for your credentials, do not respond and report it to mb8 support right away.

9 Your Rights

As an mb8 account holder, you have the following rights over your personal data:

Right of access: You can request a copy of the personal data mb8 holds about you.
Right to rectification: If any of your personal information is inaccurate or out of date, you can ask us to correct it.
Right to erasure: In certain circumstances, you can request that mb8 delete your personal data. Note that some data may need to be retained for legal compliance reasons.
Right to restriction: You can ask mb8 to limit how your data is used in certain situations while a request or dispute is being resolved.
Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling for fraud prevention purposes.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact mb8 support. We will respond to your request within a reasonable timeframe. Some requests may require identity verification before we can act on them.

10 Children and Minors

mb8 strictly does not permit access to individuals under the age of 21. We do not knowingly collect personal information from anyone below this age. If mb8 becomes aware that a minor has registered an account or provided personal data, that account will be suspended immediately and the data will be deleted.

If you believe a minor has accessed mb8, please contact our support team immediately so we can investigate and take appropriate action.

21+ Only. Online gaming on mb8 is strictly for adults aged 21 and above. Age verification is part of our standard registration and KYC process.

11 Changes to This Policy

mb8 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will update the "Last updated" date at the top of this page and notify registered players via their registered email address.

Continued use of the mb8 platform after a policy update takes effect constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed about how your information is handled.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data mb8 holds about you, please get in touch with our support team. We are available 24/7 and will be glad to assist.

You can reach mb8 support via the live chat feature inside your account, or by emailing us at [email protected].

For questions about responsible gaming tools, self-exclusion, or account restrictions, please visit our Responsible Gaming page.

Our support team is available around the clock. Whether your question is about data access, account security, or anything else on this page, we are here to help.